Aestheticz Care
Return & Exchange
Policy
We stand behind the quality of every piece we make. If your order arrives defective, damaged, or incorrect, we’ll make it right — here’s exactly how. A complete, start-to-end unboxing video is required to initiate any return or exchange.
48 Hour Window
To report a defect after delivery
48 Hours
Window to report a defect
Defective Only
Not for change of mind
Unboxing Video
Mandatory for any return
Secure Refunds
Processed after inspection
Dedicated Support
We’re genuinely here to help
Section One
Return Policy
Eligibility
Returns are accepted only when an item arrives:
- Defective or damaged
- Not the product you ordered
We’re unable to accept returns for change of mind, sizing preference, or general dissatisfaction with a piece — please review product photos and descriptions carefully before ordering.
Unboxing Video Requirement
A complete, unedited unboxing video is mandatory to initiate a return or refund — for a defective item, a damaged item, or the wrong product, without exception. The video must start before the package is opened and run continuously through to the item being fully unpacked and inspected, with no cuts or pauses. Requests submitted without this video cannot be processed.
How to Request a Return
Contact us within 48 hours of receiving your order, along with your unedited unboxing video and a photo of the defect, damage, or incorrect item.
Return Shipping
Since a qualifying return only ever happens because of a defect, damage, or an error on our part, return shipping is always covered by us — you’ll never be asked to pay for sending back a genuinely faulty or incorrect item.
Refunds
Once approved, refunds are processed within 5–7 business days after we’ve received and inspected the item.
COD Orders
Refunds for Cash on Delivery orders will be credited as Store Credit to the customer’s Aestheticz account unless otherwise approved.
Section Two
Exchange Policy
Exchanges are accepted under the same conditions as returns — when:
- Product is damaged
- Product is defective
- Wrong product delivered
Process
Contact wecare@aestheticz.in within 48 hours, with your complete unboxing video and a photo of the issue. As with returns, the unboxing video is mandatory — exchange requests without it cannot be processed.
Once approved, a replacement is dispatched as soon as the original item is received and inspected.
Non-Returnable Items
The following are not eligible for return or exchange, even within the 48-hour window:
- Earrings (for hygiene reasons)
- Items sold at a sale price
The Process
How It Works
-
1
Report It
Email us your unboxing video and a photo within 48 hours
-
2
Approval
We review and confirm eligibility
-
3
Pickup / Return
Your item is collected or shipped back, free of charge
-
4
Inspection
Our team carefully checks the item
-
5
Refund / Replacement
Resolved, exactly as promised
Common Questions
Frequently Asked Questions
No — we’re only able to accept returns for items that arrive defective, damaged, or incorrect. We’d encourage reviewing product photos and descriptions carefully before ordering.
Only items that arrive defective, damaged, or different from what you ordered. Contact us within 48 hours of delivery with a complete unboxing video and a photo of the issue.
Yes — a complete, unedited unboxing video is mandatory for every return or exchange, whatever the reason. It should start before you open the package and continue without cuts through to the item being fully unpacked. We’re unable to process requests submitted without one.
Once approved, refunds are processed within 5–7 business days after we’ve received and inspected the returned item.
We do. Since a qualifying return only ever happens because of a defect, damage, or an error on our part, you’ll never be asked to cover return shipping.
Earrings can’t be returned or exchanged for hygiene reasons, and items purchased at a sale price are final sale — both apply even within the usual 48-hour window.
Email us right away at wecare@aestheticz.in with your unboxing video and a photo. Damaged items are eligible for a free exchange or return, with return shipping covered by us.