Aestheticz Care
Privacy
Policy
Your trust matters to us as much as your order does. Here’s a clear, honest account of what information we collect, why, and how we protect it.
Never Sold
Your data stays yours
Never Sold
We don’t sell your data, ever
Encrypted Checkout
Payments handled securely
Your Choice
Opt out of emails anytime
Always Transparent
Plain language, no fine print traps
This policy is effective from 13 July 2026.
Section One
What We Collect
To process your orders and run our store properly, we collect information including:
- Your name and contact details (email address, phone number)
- Shipping and billing addresses
- Order history and the products you’ve purchased or browsed
- Payment details — handled directly by our payment gateway; we never see or store your full card or bank information ourselves
- Basic technical information like your browser type and how you interact with our site, used to keep things running smoothly
If you sign up for our newsletter, we also store the email address you provide for that specific purpose.
Section Two
How We Use Your Information
We use the information we collect to:
- Process, pack, and ship your orders
- Keep you updated on your order’s status and delivery
- Respond to your questions and provide customer support
- Send occasional emails about new drops, offers, or updates — only if you’ve chosen to receive them
- Understand how our site is used, so we can keep improving it
- Prevent fraud and keep our store secure
We do not use your information for anything beyond what’s needed to serve you well as a customer.
Section Three
Cookies
Like most online stores, we use cookies — small files stored in your browser — to keep your shopping bag intact as you browse, remember your preferences (like light or dark mode), and understand which pages are popular so we can improve the site.
Cookies don’t give us access to your device or any personal files. Most browsers accept cookies automatically, but you’re free to adjust your browser settings to limit or block them — though some parts of the site, like your shopping bag, may not work as smoothly if you do.
What We Never Do
Some things we want to be completely upfront about:
- We never sell your personal information
- We never store your full card details
- We never spam you beyond what you’ve opted into
- We never share data without good reason
Section Four
Sharing With Trusted Partners
We work with a small number of trusted partners to actually get your order to you, and we share only what each one genuinely needs to do their job:
- Payment processing — your payment is handled directly by our payment gateway partner, which processes it securely on our behalf
- Shipping & delivery — your name, address, and phone number are shared with our courier partner so your order can actually reach you
- Email delivery — order confirmations and updates are sent through a transactional email service
These partners are only permitted to use your information to provide the specific service we’ve engaged them for — not for their own marketing or any other purpose.
Links to Other Websites
Our site may occasionally link out to other websites. Once you leave our site, we have no control over how those sites handle your information, so we’d encourage you to check their own privacy policies before sharing anything there.
Section Five
Security
We take reasonable technical and organisational precautions to protect the information you share with us from unauthorised access, loss, or misuse — including secure checkout, restricted internal access to customer data, and working with reputable, security-conscious partners for payments and hosting.
That said, no method of transmission over the internet is ever completely without risk, and we can’t guarantee absolute security — but protecting your information is something we take seriously and continuously work to improve.
Section Six
Your Rights & Choices
You’re always in control of your information. You can:
- Unsubscribe from marketing emails anytime, using the link at the bottom of any email we send
- Ask us what personal information we hold about you
- Request that we correct any information that’s inaccurate or out of date
- Ask us to delete your information, subject to what we’re legally required to retain (like order records, for tax and accounting purposes)
To do any of the above, just email us — we’ll respond and action your request as promptly as we can.
Updates To This Policy
We may update this policy from time to time as our practices evolve. Any changes will be posted on this page, so it’s worth checking back occasionally.
Common Questions
Frequently Asked Questions
No — we never sell your personal information to anyone, under any circumstances.
No — your payment is processed directly and securely by our payment gateway partner. We never see or store your full card or bank details ourselves.
Every marketing email we send includes an unsubscribe link at the bottom — one click and you’re out, no questions asked.
Only our shipping/courier partner, and only so they can actually deliver your order to you. It isn’t used for anything beyond that.
Yes — email us anytime and we’ll let you know what information we hold about you, and correct or delete it on request where we’re able to.
It might, as our practices evolve — we’ll always post any changes on this page, so feel free to check back from time to time.